AES Water Pumps and Pumping Equipment Get help chosing your water pump.

Delivery & Returns Policy

Delivery Times

Deliveries will be within 5 to 10 working days of placement of order unless advised otherwise.



Delivery Charges

All Products
excluding products listed below

Order Cost
above 500 ex VAT

FREE

Order Cost
below 500 ex VAT

12.00

Packaged Pumping Stations

Above ground
including VS's

17.50

Below ground
except VS's

55.00

Swimming Pool Heating Systems

25.00

Treatment Plants

Contact Us

Lengths of Pipe

Contact Us

 

Returns Procedure

Once an order has been despatched it cannot be cancelled, however once you have received the goods you can return them by following the procedure below:

  1. You have 3 days from receipt of goods to start this procedure.
  2. Call the AES sales team on 01303 239656 and request a product return authority number and return address.
  3. Pack up the goods and return them in their original packaging via a reputable carrier of your choice.
  4. Once we have received the goods back we will check them for their merchantable quality and take them back into stock. If there is a problem we will call you.
  5. You will receive a credit less 25% for restocking.

Product Failure

Should a product fail please call us immediately to discuss the options.


If you have any queries regarding our trading terms please contact us for further information. We strive to provide the best customer support possible.